At Ziko.ai, we want you to be happy with your experience using our services. However, we understand that sometimes things don't work out as planned. This Refund Policy outlines the circumstances under which we may offer refunds for our services.
We offer refunds for the following purchases:
- Monthly and annual subscriptions canceled within 14 days of the initial purchase date.
- Recurring monthly subscriptions canceled before the next billing cycle begins.
- Pre-paid subscriptions for unused time remaining on the subscription term.
We do not offer refunds for the following purchases:
- Custom-developed features or services.
- Charges incurred due to exceeding usage limits.
- Overdue invoices.
To request a refund, please contact us at support@ziko.ai within 30 days of the purchase date. Please include your name, email address, order number, and the reason for your request.
We will process your refund request within 5 business days. Refunds will be issued to the original payment method used for the purchase.
For subscriptions canceled mid-way through the billing cycle, we will issue a prorated refund based on the unused portion of the subscription term.
We reserve the right to refuse or limit refunds at our sole discretion. This may include cases where we believe that the request is fraudulent or abusive.
We may update our Refund Policy at any time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy regularly for any changes.
If you have any questions about this Refund Policy, please contact us at:
support@ziko.ai
This Refund Policy is effective as of December 8, 2023.
